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The County of DuPage
Wheaton, Illinois

Aging and Disability Services


Long Term Care Ombudsman Program

The Long Term Care Ombudsman Program is designed to protect and promote the rights and quality of life for those persons who reside in long term care facilities and in DuPage County.  Ombudsman is a Swedish word meaning citizen's representative.  The Long Term Care Ombudsman staff are advocates who seek to resolve complaints on behalf of people who reside in a long term care facility.  Information is provided about nursing homes, licensed assisted living facilities, supportive living facilities, payment methods, and resident's rights. 

Ombudsman represent and advocate for long-term care residents. The Ombudsman receives, investigates and attempts to resolve all concerns and/or complaints regarding the care of residents; visits all facilities on a regular basis; and provides information and educates residents, family members and other concerned citizens. A booklet of nursing facilities in DuPage County and the surrounding area is available from Senior Citizen Services.

DuPage County Senior Services "Long Term Care Ombudsman Program " recruits volunteers as resident advocates to visit DuPage County nursing facilities. Volunteers are assigned to a nursing facility and are required to visit that facility one time per month. Volunteers make a difference in the lives of those they represent and enjoy knowing they have impacted positively on the quality of life for those residents. Volunteers receive a two-day training course and supervised training visits to a nursing facility.  Additional training and continuing education hours are also required.  If interested in becoming a trained volunteer Ombudsman one can contact Senior Services, 630-407-6500.