General Information
Bills are generated every other month in January, March, May, July, September, and November.
Payments can be made on-line, over the phone, through the mail, or in person.
On-line payments
Enrolling in the online bill payment system allows for one-time payments and the ability to schedule recurring payments on the due date of each bill (no convenience fee applies for E-Check/ACH transactions, a $2.35 convenience fee applies to all debit and credit card transactions). Additionally, enrolling in the online bill payment system allows for access to view E-Bills, set payment reminders, and the ability to manage multiple accounts at once.
Access the Customer Bill Payment Portal
- DuPage County Public Works Customer Portal
(By clicking this link you will be directed away from the County's Web Site to a secure payment processing site) - How to Sign Up for the DuPage County Utility Payment System (PDF 327kb)
Pay by phone
One-time payments can be made via credit or debit card ($2.35 convenience fee applies) by calling 855-748-8523. Phone payments are taken via a secure, automated phone system.
Pay by Mail
DuPage County Public Works
P.O. Box 4751
Carol Stream, IL 60197-4751
Pay in Person
DuPage County Public Works Office (2nd Floor)
421 N. County Farm Rd, Wheaton
(Mon.-Fri. 8:00 AM to 4:30 PM)
Woodridge Greene Valley Wastewater Treatment Plant
7900 South Rt. 53, Woodridge
(Mon.-Fri. 8:00 AM to 4:00 PM)
After hours drop box
Payments accepted in person include cash, personal check, cashier's check, certified check, or money order.
Change is not available at either location.
Late Payment Penalties
All account holder's bills shall be considered due by the date indicated on the bill. An eight percent (8%) penalty will be assessed against the outstanding balance of any bill that has been become past due. Your bill is not considered paid until the payment is processed by the DuPage County Public Works Department.
If an account holder receives notice that service will be terminated for non-payment, all past due amounts must be paid by cash, credit or debit card ($2.35 convenience fee applies), cashier's check, certified check, or money order.
- 2023 Lake Michigan Water Rate Increase Information (PDF 192kb)
- 2023 North Region Water Rate Increase Information (PDF 191kb)
Base Charges - Applies to Water and Sewer Customers
| Type | Rate Effective March 2022 Billing | Rate Effective March 2023 Billing |
|---|---|---|
| Billing and DuPage County Meter Reading (Per Bill) | $7.12 | $7.36 |
| Billing, no Meter Reading (Per Bill) | $4.85 | $5.00 |
Sewer Charges
| Type | Rate Effective March 2022 Billing | Rate Effective March 2023 Billing |
|---|---|---|
| Sewer Charge (Per 1,000 gallons of water consumption) | $3.75 | $3.89 |
| Glen Ellyn Sewer Charge (Per 1,000 gallons of water consumption) | $7.55 | To be determined by other utility |
| Sewer Maintenance (Per 1,000 gallons of water consumption where applicable) | $1.29 | $1.29 |
Note: Well users are billed based on 8,000 gallons per month (16,000 gallons per bill)
Sewer rates are based on all water used including outside usage such as sprinkling lawns and filling pools.
Residents who install a "sprinkler" meter at their own expense, will be given an annual sewer allowance for outside usage.
For more information on a "sprinkler" meter, call the Billing division at (630) 985-2905.
If you receive water from a supplier other than DuPage County Public Works Department, consumption is based on water meter reading received from your supplier.
Water Charges
| Facility | Rate Effective March 2022 Billing | Rate Effective March 2023 Billing |
|---|---|---|
| Steeple Run Per 1,000 gallons of water consumption | $10.79 | $11.02 |
| South Region Water Facility (Darien Area) Per 1,000 gallons of water consumption | $10.79 | $11.02 |
| Greene Road / Hobson Valley Per 1,000 gallons of water consumption | $10.79 | $11.02 |
| North Region Water Facility (Itasca Area) Per 1,000 gallons of water consumption | $7.31 | $7.53 |
| Glen Ellyn Heights Water System Per 1,000 gallons of water consumption | $10.79 | $11.02 |
| York Center Water System Per 1,000 gallons of water consumption | $10.79 | $11.02 |
Water Commission Capital Buy-in Fee
| Type | Rate |
|---|---|
| Per 1,000 gallons of water consumption Applies only to County water systems on Lake Michigan Water. |
$0.73 |
Useful Water Conversion Factors
To convert water consumption from:
- cubic feet multiply by 7.48052
- cubic units multiply by 748.052
