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Claims Procedures

The County of DuPage Division of Transportation (DOT) has developed procedures for the submittal of claims for property damage to vehicles while traveling on highways under the jurisdiction and maintenance of DOT. DOT cannot assume liability or responsibility for circumstances beyond its control, including, but not limited to:

  • Weather related events and conditions (ice, snow, flooding, etc.)
  • Damage caused by other persons, motorists, or vehicles
  • Unreported road debris or conditions

What claims can be filed with DOT?

Damage claims that have occurred within the past twelve (12) months due to highway problems or defects under the jurisdiction of DOT can be referred to DOT. Damage claims due to highway problems or defects not under the jurisdiction of DOT should be referred to the government agency in charge of that roadway. Other government agencies may have different reporting and handling procedures. For more information, contact the specific state, county, city or Illinois State Toll Highway Authority where the damage occurred.

How do I know if the highway is under the jurisdiction of DOT?

View the map of DuPage County Highways (PDF).

How do I report a condition and obtain a DOT claim form?

  1. Download and complete the Property Damage Claim Form (PDF)
  2. Submit your completed form along with any required supporting documentation via email or postal mail.
  • Please mail your claim the following address: DuPage County Division of Transportation, Attention: DOT Claims, 421 N. County Farm Road, Wheaton, Illinois, 60187
  • Fax your claim to 630-407-6901
  • You may also email your claim to our office at dotclaims@dupagecounty.gov

Will my claim be paid?

DOT evaluates each claim based upon negligence and liability standards established by Illinois law. These standards hold that the county is not a general insurer of motorists traveling on county highways and in order to be liable for damages, the county must have had prior notice of a condition and have had an adequate length of time to remedy or repair the condition. Notice is a prerequisite that cannot be waived. The law also considers availability of resources and emergency situations such as snow and ice control, severe weather, flooding, etc. in extending the required response time.

Acceptance of the claim form is not a guarantee that the claim will be paid. Each claim is reviewed individually and is accepted or denied based upon the specific facts and circumstances related to that claim. While every effort will be made to expedite the processing, it will likely take 21 days to issue a final written determination. Please contact your insurance agent if the damage requires urgent consideration. Your insurance company can arrange for repairs and present a claim to DOT on your behalf.

What should I do if I have more questions?

If you have more questions, do not hesitate to contact DOT Claims directly at 630-407-6900.

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