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Frequently Asked Questions

DCAS Services
How can I donate money to support the animals at DCAS?

We accept monetary donations through our friends group: DuPage Animal Friends

What donations do you accept?

As a small shelter, we don't have the ability to store items long-term. Please call the shelter to learn of our current needs: 630-407-2800. Check out currently requested items on our Donations Page.

Why can't I walk through the shelter to see the adoptable animals?

We moved to an appointment-based schedule after seeing the enormous benefits. Appointments help us: 

  • Decrease stress for the animals
  • Ensure animals staying in foster homes are at the shelter for meetings
  • Guarantees a staff member is available to conduct the adoption meetings
  • Allows for adequate time at each adoption meeting to answer questions and discuss the animal's individual needs

Learn more about our Adoption Process

I need to find a new home for my pet.

There are many options to find a new home for your pet and keep them out of the shelter. Visit Rehome Your Pet for resources and more information. 

I found or lost an animal.

Visit Found Animals for detailed information on what to do if you find a pet in DuPage County.

Visit Lost Animals for detailed information on what to do if you lose a pet in DuPage County.

I need affordable veterinarian options for my pet.

There are several low-cost animal clinics in DuPage County. Visit Affordable Vet Care for more information. 

How is DCAS funded?

DCAS is not tax supported, relying completely on our service fees and the support of our community. DuPage Animal Friends, an all-volunteer 501(c)3 charitable organization, is committed to helping provide the lifesaving supplies, medical care, and program funding that fall beyond the scope of Animal Services' limited operating budget. Your contribution to DuPage Animal Friends goes straight to work helping thousands of homeless pets every year that enter DCAS needing care and shelter.

What volunteer opportunities are available at DCAS?

As a small shelter, DCAS schedules volunteers to work at designated shifts. Please see Volunteering for current openings. 

We are always looking for loving foster homes to help take care of homeless pets. Visit Foster Care Program to learn more.

Is DuPage County Animal Services a “no-kill” shelter?

DCAS is DuPage County's only open-admission shelter – We take any domestic animal regardless of health, age, behavior, or space availability. Because we accept all animals, including sick, injured, or those with behavioral issues, open-admission shelters sometimes face challenges with overcrowding and resource limitations.

“No-kill” shelters, also known as limited-admission shelters, can select which animals they accept into their organization. These shelters may prioritize healthy, young, and well-behaved animals who have a higher chance of adoption.

Most shelters/rescues will humanely euthanize animals suffering from poor quality of life or who pose a public safety concern. DCAS is fortunate to have a high save rate for an open-admission shelter. In 2023, 92% of the animals who came to DCAS had positive outcomes. While this high rate allows us to market as “no-kill,” that is not our mission. DCAS will continue to be open for DuPage pets in need.

Rabies Registration
I just brought home a new cat/dog. How do I register them with DuPage County?

To be in compliance with Illinois state law, all cats and dogs must be vaccinated against rabies and registered with the county of residence. Submit your rabies certificate online and learn how to register your pet with DuPage County

I received a letter/ticket regarding a rabies registration.

To be in compliance with Illinois state law, all cats and dogs must be vaccinated against rabies and registered with the county of residence. Submit your rabies certificate online and learn how to register your pet with DuPage County

I received a confinement notice.

If you received a confinement notice, we received a report your animal bit a person or another animal.

If you have not yet talked to an Animal Control Officer, please call us at 630-407-2800 with your case number.

If you already have spoken with an Animal Control Officer be sure to call your licensed veterinarian as soon as possible and advise them you are required to complete a Rabies Observation for DuPage County. They will get you scheduled for the proper appointments.

Wildlife Issues
I have a deceased animal on my property.

Removing deceased animals is the responsibility of the property owner. Never handle wildlife with your bare hands. Use tools like gloves and a shovel to place the deceased animal in a garbage bag. Double bag it and put it out with your regular trash removal. 

See Animal Concerns for more information.

There is a sick or injured wild animal on my property.

If you live in the city limits of a town, call your local police department. If they are unable to assist, you may hire a private wildlife trapper to remove the animal for you. Wildlife Illinois provides a list of companies you can contact. 

If you live in UNINCORPORATED DuPage County, contact DCAS during business hours for assistance: 630-407-2800. 

See Animal Concerns for more information.

I have animals living in my walls/attic/garage/under deck.

Nuisance animals (those inhabiting non-living areas on your property) can be troublesome. We recommend using deterrents to encourage the animals to move along on their own. Wildlife Illinois has many wonderful resources as well as a listing of private trapping companies home owners can hire to remove problem animals.

See Animal Concerns for more examples of nuisance wildlife.

I have a bat or other wild animal inside the living spaces of my house.

If you live in the city limits of a town, call your local police department. If they are unable to assist, you may hire a private wildlife trapper to remove the animal for you. Wildlife Illinois provides a list of companies you can contact. 

If you live in UNINCORPORATED DuPage County, contact DCAS during business hours for assistance: 630-407-2800. 

See Animal Concerns for more information.

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